IT Support

If you are having difficulty logging in, please follow the instructions below to reset your account password:

  1. Online Password Reset Procedure:
    1. Go to the Services login page
    2. Click on the link Forgot your password?
    3. Enter your email address and submit; an email from will be sent to your known email address(es).
    4. Follow the instructions provided in the password reset email.
  2. Submit a support request to
  3. Phone Password reset:
    • If you were unable to proceed online, you can call our Help Desk to reset your password.
Help Desk Hours: 8 am to 4 pm Eastern Time
Help Desk contact information: (613)541.6000 ext. 6343
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