IT Support

If you are having difficulty logging in, please follow the instructions below to reset your account password:

  1. Online Password Reset Procedure:
    1. Go to the Services login page
    2. Click on the link Forgot your password?
    3. Enter your email address and submit; an email from will be sent to your known email address(es).
    4. Follow the instructions provided in the password reset email.
  2. Phone Password reset:
    1. If you were unable to proceed online, you must call our HelpDesk to reset your password (DO NOT email
HelpDesk Hours: 8AM-4PM Eastern Time
HelpDesk contact information:
  • Monday and Thursday: (613) 541.6000 Extension 6343 or 6848
  • Tuesday, Wednesday and Friday: (613) 483-7054
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